S&S BUILDING MANAGEMENT PTY LTD – PRIVACY POLICY

Updated: 18th December 2025

This Privacy Policy outlines how S&S BUILDING MANAGEMENT PTY LTD Trading as ESPRIT HOLIDAYS and its management entity collect, use, manage, and disclose your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

  1. COLLECTION OF PERSONAL INFORMATION

We collect personal information only when necessary for the purposes of providing our services. This may include, for example:

  • Full name
  • Contact details (email address, phone number, mailing address)
  • Payment information (credit/debit card details)
  • Government issued identification
  • Booking details (arrival/departure dates, guest preferences)
  • Vehicle registration
  1. USE OF PERSONAL INFORMATION

We use the information collected for the following purposes:

  • To process and confirm your reservation
  • To communicate with you regarding your booking
  • To facilitate check-in and check-out procedures
  • To email specials to returning guests
  • To provide customer support
  • To improve our services
  • To comply with legal obligations and regulatory requirements

We do not sell, rent, or share your personal information with third parties except where required by law or as necessary to provide our services (e.g., payment processors/providers).

  1. STORAGE AND SECURITY

We take reasonable steps to ensure that your personal information is stored securely and protected against unauthorised access, alteration, or disclosure, however, this security cannot be guaranteed due to the nature of the internet. This includes both digital and physical measures designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused.

  1. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Third-party service providers who assist with payment processing, IT support, or legal compliance
  • Law enforcement or government authorities where obliged by law

All third parties are contractually obligated to protect your data and only use it for specified purposes.

  1. ACCESS TO YOUR PERSONAL INFORMATION

If you wish to access your personal information held by us, you may contact us (see below) to see what it is and if it is up to date. This will be subject to any exemptions allowed under the Privacy Act.

  1. ACCURACY OF YOUR INFORMATION

All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete, and up to date. If you believe that any of your personal information is inaccurate, please contact us (see below) and we will take all reasonable steps to correct it.

  1. YOUR CONSENT

By your use of the Site you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Statement and as otherwise permitted under the Privacy Act.

  1. VARIATION AND CONSENT TO VARIATION

We may at any time vary the terms of this Privacy Statement. You should check this Privacy Statement regularly so that you are aware of any variations made to this Privacy Statement. You will be deemed to have consented to such variations by your continued use of the Site following such changes being made.

  1. LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites. We have no control over the content, privacy practices, or        security of those websites and accept no responsibility for the protection or privacy of any personal information         you provide while visiting them. Such websites are not governed by this Privacy Policy.

  1. CONTACTING US

If you wish to access your personal information, have a complaint as you believe your privacy has been breached or wish to update your details, please contact us: S&S Building Management Pty Ltd, PO Box 383 Coolangatta QLD 4225 or stay@thesandsgroup.com.au